The book gives you the map. These resources give you the territory. Templates, workbooks, playbooks and assessments that turn VITAL and GROW into working tools for your team.
The complete post-sales operating system. Case studies from 25 years of SaaS. The frameworks in full. The maturity model. The human psychology of account management. The org design arguments. The AI chapter.
This is the book that gives post-sales what MEDDPICC gave sales — a language, a motion and a measurable north star.
Each resource is built directly from the frameworks. Not theory — working tools your team can use from day one.
Run a complete diagnostic across your portfolio. Score each dimension of VITAL with stage-weighted metrics. Identify risk before it appears in your health score.
Map expansion opportunities, build multi-thread relationship maps and construct the ROI evidence that funds your growth conversations.
Score every account by maturity stage. Dynamic, stage-weighted metrics that tell you exactly where each account sits and what it needs to advance.
Who has strategic authority at the renewal moment — and how to make the case for long-term investment over short-term revenue every time.
The interview questions, job description frameworks and evaluation criteria that identify true AM and CSM capability — not just experience.
How to align AE, AM and CS into one motion. Incentive design, escalation paths, renewal authority and the account planning process that makes it work.
Join CS and AM leaders getting early access to frameworks, tools and insights. First to know. First to use.