Whether you need a framework implementation, a keynote or a strategic partner embedded in your team — there's a path built around what you actually need.
Embedded fractional VP of CS or AM for scaling SaaS companies. James works inside your team to implement VITAL and GROW, build the maturity model, align your AE/AM/CS motion and install the measurement framework that makes it all visible to leadership.
Best for: Series A–C SaaS companies building or rebuilding their post-sales motion. Founders who need senior post-sales leadership without a full-time hire.
Engagements from 3 months
A structured engagement to diagnose what's broken in your post-sales motion and build the roadmap to fix it. Covers incentive alignment, team structure, framework implementation, measurement systems and the handoff between AE, AM and CS.
Best for: Revenue leaders who know something is wrong but can't pinpoint exactly where the motion is breaking down.
4–8 week engagement
James speaks on the post-sales operating system, the VITAL and GROW frameworks, the psychology of account management and the structural flaws costing SaaS companies millions. Keynotes are built for CS conferences, revenue summits and SaaS leadership events.
Available topics: The CS Cost Center Lie · Landing vs Expanding · The AM as CEO · Building the Maturity Model · AI and the Next Generation of Post-Sales
In-person & virtual
Half-day and full-day workshops that take your CS or AM team through the VITAL and GROW frameworks with live account application. Teams leave with a shared language, a maturity-mapped portfolio and an implementation plan they built themselves.
Best for: CS and AM leaders who want to train their team on the frameworks with real accounts, not hypothetical examples.
Half-day & full-day formats
Tell James a little about what you're working on and the best way to get in touch. He reads everything personally.
James reads every message personally and responds within 48 hours.