25 years building post-sales teams that grow revenue — across enterprise complexity, early-stage ambiguity, and the high-stakes middle where companies either scale or stall.
Multi-stakeholder environments, global CS motions, and the political realities of getting post-sales taken seriously at the board level. I've navigated it — and built teams that thrive inside it.
The stage where the founding CS playbook breaks and the enterprise one doesn't fit yet. I specialize in this gap — designing the structure, frameworks, and team identity that carry companies through it.
No playbook, no team, no process. Just a product and customers who need to be kept. I've built post-sales from scratch — defining what good looks like before anyone else has a chance to define it wrong.
Board-ready strategy, team design, and retention architecture — without the full-time overhead. Embedded or advisory, shaped around your stage and motion.
When the current motion isn't working — diagnose, redesign, and relaunch account management and CS as a true revenue function, not a support layer.
Most churn lives in the handoff. I design the layer between sales and success that closes the gap — accountability, process, and shared language included.
Practical AI integration for CS and AM teams. Real workflows that lift capacity and sharpen judgment — not experiments that sit in a slide deck.
End-to-end journey mapping from onboarding through renewal — closing the gap between what sales promises and what post-sales actually delivers.
Scale without headcount. Automated, data-driven engagement models for the long tail of your customer base — built to retain and expand, not just monitor.
From conference keynotes to leadership summits to full-day team offsites — I bring a point of view that challenges how people think about post-sales, retention, and what good account management actually looks like.
Book a SessionKeynotes & Conference Talks — Built for SaaS and revenue leadership audiences. Topics include CS as a growth engine, the future of account management, and AI in post-sales.
Team Offsites — Facilitated half or full-day sessions that rebuild team identity — from reactive support to strategic revenue partners who own the number.
Leadership Workshops — Deep-dive sessions for CS and AM leaders on framework design, maturity modeling, and building a team that scales without breaking.
Whether you need a strategic partner, a rebuild, or a speaker — the first conversation is always free.
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